Shipping policy

Last updated: May 23, 2026

Thank you for shopping at Teddyzoom. This Shipping Policy explains how we process, ship, and track orders placed through https://teddyzoom.com.

Order Processing Time

Orders are usually processed within 2-3 business days after receipt. Orders are not processed or shipped on weekends or holidays. During high-volume periods, launches, promotions, or supply-chain delays, processing may take longer. If there is a significant delay, we will contact you by email.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Estimated delivery time is typically 5-15 days after shipment, depending on destination, carrier availability, customs processing, and local delivery conditions. Delivery estimates are not guaranteed unless expressly stated at checkout.

Shipment Confirmation and Tracking

After your order ships, you will receive a shipping confirmation email with tracking details. Tracking may take up to 24 hours to become active after the carrier receives the package.

Customs, Duties, and Taxes

Teddyzoom is not responsible for customs duties, import taxes, tariffs, brokerage fees, or other charges imposed during or after shipping. These fees, when applicable, are the customer's responsibility.

Incorrect Shipping Addresses

Please make sure your shipping address is complete and accurate at checkout. If we cannot validate an address, we may contact you for an updated address. If we cannot obtain a valid address, the order may be canceled and refunded. Teddyzoom is not responsible for packages delayed, lost, or unrecoverable because the customer provided an incorrect or incomplete shipping address.

Damaged Packages

If your order arrives damaged, save the product, packaging, and shipping label, then contact us as soon as possible with photos and your order number. We may need this information to file a carrier claim and resolve the issue.

Missing or Stolen Shipments

If tracking shows that a package was delivered but you cannot locate it, check nearby delivery areas and contact the carrier first. Then contact us at 231687934@qq.com with your order number. We may assist with a carrier claim or investigation. Carrier investigations can take up to 21 days.

Shipping Delays

Weather, customs, holidays, carrier disruptions, and regional delivery conditions can affect delivery time. Please allow an additional 1-4 business days during periods of unusually high demand or logistics disruption.