Privacy policy
Last updated: May 23, 2026
This Privacy Policy explains how Teddyzoom ("we", "us", or "our") collects, uses, shares, and protects personal information when you visit https://teddyzoom.com, place an order, contact us, or otherwise use our store and related services.
Information We Collect
We collect information you provide directly, information collected automatically through the store, and information provided by service providers that help us operate the store.
- Contact and order details: name, email address, phone number, billing address, shipping address, order details, and messages you send to us.
- Payment information: payment details are processed by Shopify and payment providers. We do not store full payment card numbers on our own systems.
- Device and usage information: IP address, browser type, device identifiers, pages viewed, products viewed, referring pages, cookies, pixels, log files, and similar technologies.
- Customer support information: information needed to answer your questions, resolve order issues, process returns, and improve support.
How We Use Information
We use personal information to operate the store, process and fulfill orders, arrange shipping, send order and tracking updates, respond to customer service requests, screen for fraud or security issues, comply with legal obligations, improve the website, and send marketing communications where permitted by law or with your consent.
Cookies and Analytics
Our store uses cookies and similar technologies to keep the website functioning, remember cart and checkout activity, understand how visitors use the site, measure advertising performance, and improve the shopping experience. You can control cookies through your browser settings, although disabling some cookies may affect store functionality.
Sharing Personal Information
We share personal information with service providers only as needed to run the store and fulfill orders, including Shopify, payment processors, shipping and fulfillment partners, fraud-prevention providers, analytics providers, marketing platforms, and customer-support tools. We may also disclose information if required by law, legal process, or to protect our rights, customers, store, or others.
Shopify
Our store is hosted by Shopify. Shopify processes personal information so we can provide our online store and related services. You can learn more about Shopify's privacy practices at https://www.shopify.com/legal/privacy.
Marketing Choices
If you receive promotional emails from us, you can unsubscribe using the link in the email. You may also opt out of some interest-based advertising through industry opt-out tools such as the Digital Advertising Alliance at https://optout.aboutads.info/.
Retention
We keep personal information for as long as needed to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. Retention periods may vary depending on the type of information and applicable law.
Your Rights
Depending on where you live, you may have rights to access, correct, delete, transfer, restrict, or object to certain processing of your personal information, and you may have rights related to targeted advertising or the sale or sharing of personal information. To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request.
International Transfers
Because we work with Shopify and other service providers, personal information may be processed in countries other than where you live. Where required, we use appropriate safeguards for these transfers.
Children's Privacy
Our services are intended for customers who can lawfully make purchases online. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact
For privacy questions or requests, contact Teddyzoom at 231687934@qq.com or by mail at No. 1 Austin Road West, West Kowloon, Kowloon, Hong Kong Island, Hong Kong.